Achievements

Strong track record in leading consistent, successful technical operation teams; promoting effective communications between department and empowering team members to problem solve and make decision close to the customer and deliver on big picture visions with great results in challenging enviroments.
2011 Credo scores among the best in the region.
Successfully lead up to 16 supervisors and 180 service technicians and supporting staff in Burlingame and San Jose with little impact to the daily operation.
Launched Business Class products and services cross Easy Bay and Delta Valley foot print covering from Fremont to Discovery Bay.
In 1998 Launched the Hannibal project for AT&T Broadband in the Fremont, Ca. Market as a Telephony Service Technician.
Contributed to the successful installation of over 100,000 Telephony customers
Successfully relocated Telephony Dispatch and Technical support with minimum interruption to the daily workflow. Developed methods and procedures under new management.
Trained and enhanced a group of 60 customer service representatives for front line support of local phone service.
Article on front page of Wall street Journal reflecting successful installation of local phone service.
Successful launch of Comcast Business Services within East Bay footprint.

Education

Certificates

Adobe Suites – (2012)

Web development – (2012)

Broadband University - (2000)